Returns & Exchanges

At Luana the Label, we want you to be completely in love with your purchase; if you are not satisfied, we offer returns and exchanges within 30 days of delivery for all unworn items in original condition. Please ensure all tags remain attached and the garment is free from makeup or fragrance marks to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all Luana the Label tags are intact and the garment is securely folded.

3

Label and Post

Print your prepaid shipping label provided by the portal, attach it to your parcel, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing